That’s no typo alright. There’s definitely a big possibility that you can get your broken Apple products fixed for free or at the very least, get big discounts for spare parts needed for the fix. Here’s how I did it.
A few days ago, my early 2011 edition 13-inch MacBook Pro malfunctioned for the first time in more than 5 years since I purchased it. Some of the problems I encountered difficulty turning it on, battery getting drained really fast, and the whole system just operating sluggishly.
When I brought it to the nearest Apple center, I was told that my unit had intermittent power problems that lead to unexpected shutdowns. The people at the Apple service center ran a MAC Resources Inspector (MRI), reset Parameter Random Access Memory (PRAM), and performed a reseating of all cable and components.
Recommendations include replacement of logic board and battery, which would set me back almost $750 — more than half of a brand new Mac. Fortunately, some well-meaning friends on FB suggested I contact Apple International directly as they might be able to help. Note that I live somewhere in Asia, so I admit I that I have my doubts. And guess what: They pulled through!
Apple was willing to replace the logic board (which costs about $600) for free, and all I had to do was bring the unit to a specified Apple Center. I’d have to shell out for the new battery as my laptop is way beyond warranty, plus pay the service charge of course, but that’s still a whopping 80% price cut compared to the original quote.
Here’s how to do it too:
- Bring your unit for a proper diagnosis at a certified Apple Service Center. This way you’ll be able to properly relay the problem without hassle. This would mean shelling out a few bucks.
- Log on to Apple.com and click Support.
- Choose the Apple product concerned and be sure that you’re ready with your serial number.
- Click what issue best categorizes your problem: It could be start-up or power, hardware issues, installation and updates, software and usage, Apple ID & log-ins, iTunes and App Store, wi-fi connectivity or Mail.
- Click which help you prefer. It could be ‘Bring to an Apple store,’ which will point you to the nearest service center; Talk to Apple Support; Or Chat with Apple Support. Talk or Chat are both efficient.
- Provide your Serial Number and answer all questions.
- Should your gadget be eligible for parts replacement or unit replacement, be sure to be ready with your zipcode so Apple can direct you to the nearest center.
- Take note of Apple Center address and case number for shop reference.
So if you’re facing some issues with any Apple product, don’t rule out getting support directly, Apple’s customer service is an experience that you should try out yourself.
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